First let's define the word 'customer', according to wikipedia. "A customer (also a client, buyer or purchaser.) is a recipient of a good, service, product or idea obtained from a seller, vendor or supplier for a monetary or other consideration.
If you are offering any of these customer wants as a seller, vendor or supplier, then you are on a serious journey. I f it were possible, you would have been glad to just make money without customers. But because it is not possible, you scratch your head, clean sweat from your forehead and have sleepless nights over how to sell more to more customers.
Understand the following facts about customers and you are on your way to having more of them and selling more and more to them because you gain their loyalty and brand recognition.
- YOU NEED CUSTOMERS TO MAKE MONEY :- The whole business of car dealership is about the customer. Understand this fact and the sky is your limit. It is the number of customers you are able to satisfy that determines your turnover, it is your turnover that in turn determines your income. And without income and adequate cashflow, your business grounds to a halt.
- HOW DO YOU SELL MORE TO MORE CUSTOMERS? :- As a dealership business you need quality sales to stay alive. And sales volume depends on the number of customers you have and how much you are able to sell to each customer. This goes to show that the question you should be asking yourself as a car dealer is how do you sell more to more customers. Please always crack your brain about this.
- CUSTOMERS REACT DIFFERENTLY TO THE SAME PRODUCT DEPENDING ON THE SEASON OR ENVIROMENT :- Seasons and enviroment affect customers reaction to the same product. In the case of cars, a customer might like one car during the rainy season but prefer a different one during the dry season. He might ride one type of car when in Nigeria and seem to be loyal to that brand, but when in another country, the customer changes loyalty and becomes loyal to another brand.
- THE CUSTOMER'S LOYALTY :- I want you to as a car dealer understand that the customer is not really loyal to the brand of the car, the customer is loyal to you the dealer, because, you are supplying him a particular car brand that is for the time being, loyal to meeting the customer's needs.
- THIS IS 2013 :- Some 80-90 years ago, advertisements were meant to persuade customers to buy a particular product. Today's customers have changed, customers are not the same. Even the most expensive adverts fail in terms of customer conversion. The cost of advertising is even going higher everyday and if you are not one of the strong companies you might not even survive the high cost of advertising. So now how do you reduce your heartache and get more customers? The answer is very simple. The solution is the last fact amongst those I said will put you on the way to having more of them, just read on.
- BE LOYAL TO YOUR CUSTOMERS :- Yes that is correct. The times have changed, the customer is now king. Make your marketing and advertising team understand that the focus has now shifted from how to make the customer loyal to your brand. The focus is now on learning how to be loyal to your customers. You have to ask your customers genuine questions on how to help them, and make sure you help them. It is a fact that in terms of cars, most customers don't really know what they want. And for that, your advertising should be meant for educating them about your products. Ask them questions, know what they really want, provide genuine solutions to their problems and watch how they crown you king with their money.